“This process isn’t about things. It’s not about computer soft-ware, surveys, review forms, or process plans. No, the real key to this whole thing is people. It’s about talking to them, listening to them, engaging them, trusting them, and above all, never losing sight of the fact that the process must serve them and not the other way around.”
– M. Tamra Chandler
Reboot Performance Management from Tedious to Trans-formative: Lessons from a Talent Strategist
It’s time to rethink performance management — or risk losing your best and brightest to a firm that does.
Old-school performance management, with its bell curves, forms, hounding emails and awkward negotiating, won’t cut it with today’s workforce. Moreover, everyone in the world of work knows it, including HR professionals. The annual dreaded rite known as the Performance Review is universally acknowledged as the least likely to engage those involved. It’s high time we rethink PM.
Enter talent pioneer M. Tamra Chandler. With decades of experience with clients from giant multinationals to small nonprofits, this award-winning consultant has an insider’s understanding of what’s broken about traditional performance management — and how to fix it. Chandler created the PM Reboot — an innovative, customizable solution for better managing talent. It’s all contained in her new book, How Performance Management is Killing Performance — and What to Do About It.
Having spent a career thinking about how to best motivate performance, Chandler offers a clear, crisp method for rebooting the paradigm. As she notes, to get inspired performance takes inspired people — and engagement is best sparked with authentic motivation, not administrative minutiae. People-centric, filled with humor, and down to earth, the approach is well suited to a multi generational, global, hyper-connected, 21st-century workforce.
How Performance Management is Killing Performance is a must for anyone interested in the junction of people and organizations. It presents tools and ideas to engage organizations and employees in the creation of something better, and practical examples that offer model routes out of the quagmire of archaic methods. Based on thorough research and solid rationale, it combines common sense with sound business strategies. Success is based on people, says Chandler: Rethinking how you manage performance will greatly benefit your bottom line.
Readers will also learn:
- The (research-based) 8 fatal flaws of traditional performance management.
- 8 “shake the kaleidoscope” concepts to shift your (and others’) thinking.
- How to engage millennial employees with crowd sourcing and other social media tools.
- Why a work culture based on need-to-know kills the urge to participate.
- How to recruit “change champions” to support your revamp efforts.
- The myth of “one size fits all” talent management — and how to design a solution customized to your organization and your people.
Ms. Tamra Chandler is a bona fide people maven. She’s spent the majority of her career thinking about people, researching how they’re motivated, and developing new and effective ways for organizations to achieve the ultimate win-win: inspired people driving inspiring performance. She’s also the CEO and co-founder of PeopleFirm, one of Washington State’s fastest-growing businesses and most successful women-owned firms. An award-winning leader in her field (she’s been recognized by Consulting Magazine twice as one of the top consultants in the U.S.), she is the author of How Performance Management is Killing Performance — and What to Do About It.